• Are kardiem transactions secure?
    Yes. We’ve taken special steps to ensure that all transactions are done securely. All communication between the kardiem app and kardiem servers is encrypted over SSL (HTTPS), and we never store your customers’ credit card numbers.
  • How does payment work with kardiem?
    With kardiem, payment is simple and secure. When a customer makes a gift card purchase, the gift card sales amount accumulates in your kardiem account. You can view this any time through the kardiem app. The funds are then transferred directly to your bank account according to our schedule, found here.
  • What types of businesses can use kardiem?
    Just about any business or franchise that wants to increase customer loyalty and interacts in-person with their customers can use kardiem. Even if your business already has a gift card or gift certificate program, kardiem is a good idea. In fact, statistics show that customers want mobile gift cards!
  • What if I already have a gift card program? Can I still use kardiem?
    Yes, absolutely. If anything, using kardiem mobile gift cards will attract even more customers. Through kardiem, your business gains exposure to a wider network of customers, including those who like to shop outside store hours and out-of-towners. Anyone can buy your gift cards, any time, from anywhere.
  • Can I use kardiem if my business has more than one location?
    Yes. kardiem works perfectly for small- to medium-sized businesses that are part of a franchise. kardiem acts as an intermediary to simplify equalization payments. Please speak to one of our sales representatives to learn more.
  • How do I sign up for kardiem?
    It’s easy. All you have to do is download the kardiem app⎯for free⎯and set up a profile for your business. The app will walk you through the different steps. You will need to enter information such as: Your business’ name, address, phone number and website Your business e-mail address Your business’ hours of operation The name, phone number and address of the business owner A picture of a VOID cheque to verify your business’ bank account You will also need to select a 4-digt PIN in order to complete transactions, and a password to sign into your kardiem account. Once your profile is set up, you can choose the background you’d like for your gift cards, and add items to your “display case” to promote your store. Once your account is approved, usually within 24 hours, we will start finding buyers for your gift cards. To help improve sales, we highly recommended that you encourage your loyal customers to follow you in kardiem.
  • Are kardiem transactions secure?
    Yes. We’ve taken special steps to ensure that all transactions are done securely. All communication between the kardiem app and kardiem servers is encrypted over SSL (HTTPS), and we never store your customers’ credit card numbers.
  • What kind of reporting do I get?
    With kardiem, you’ll receive a bi-weekly report via email that shows you important information, like: billing, the total amount in gift card purchases, when the next transfer of funds will take place, and how much. Through the email, you can click on a “business transactions” link that opens and Excel sheet, itemizing purchases, reloads and redemptions. Note: only those transactions that have taken place since your last report will appear.
  • How is kardiem a network? I’m not sure how that works.
    kardiem is much more than just a gift card app. It’s a social network that allows customers to interact with others in their social circles, and enables business’ to interact with customers. With kardiem, your customers can: Send (and receive!) kardiem gift cards to those in their social circles Create ‘wish lists’ of gift cards they want (thus making it a no-brainer for friends to buy them the perfect gift!) ‘Follow’ the businesses they like (i.e., your business, which is free advertising for you!) See who’s following them What all of this means, of course, is huge visibility for your business. Just think: one kardiem customer could expose your business to thousands of other potential customers!
  • Do I need any software/hardware to use kardiem?
    Nope. To sign up, simply download the kardiem app onto your Smartphone, and set up an account/profile for your business. When a customer makes a purchase using your kardiem gift card, the transaction is completed through your customer’s Smartphone. It’s that simple!
  • How does it work when a customer redeems a gift card in my store?
    When a customer makes a purchase in your store and wants to pay with a kardiem gift card, the transaction is made through the kardiem app on your customer’s Smartphone. Your customer enters the bill amount (and a tip, if desired), and your store clerk completes the transaction by entering a 4-digit PIN. Note: The 4-digit PIN is specific to your business, and is created by you when you set up your business’ kardiem profile.
  • How much does it cost to use kardiem?
    When you use kardiem, you only pay when a customer buys a gift card. There is a fee of $1 plus 5% on every gift card purchase. There are NO fees to sign up for kardiem, and there are no monthly or yearly fees.